Some of our most asked questions

CommBox FAQs

If you still can not find the answer you are looking for, please reach out to our team via the contact page.

PRODUCT INFORMATION

CommBox is an Australian designer and manufacturer since 1976. We have manufacturing lines in Korea, China and (proudly) here in Australia. Our small touchscreens (4” & 6”), control processors and the majority of our metalwork (trolleys etc) is manufactured here in Australia – which we then export to SE Asia (again something we are very proud of).

In-stock product generally dispatch next working day, for orders placed before 1pm the previous working day. Delivery times can then vary based on delivery suburb.

For firm ETAs and delivery schedules please contact your reseller. If you have specific delivery requirements such as a required date, delivering to a particular room or upstairs please discuss these needs in full with your reseller prior to placing your order.

Yes! CommBox touchscreens are platform independent, meaning they support multiple operating systems (Windows, Mac, Linux & Chrome).

For schools this is an excellent feature due to the prevalence of BYOD (bring your own device) programs and diverse ICT needs amongst schools. Additionally, as computers become end of life, you can easily upgrade without losing the functionality of your touchscreen.

For business, this feature means whether your next appointment walks in with a Mac Book Pro, a Surface or a Laptop, they can seamlessly connect and present on your Touchscreen. Additionally, as computers become end of life or companies migrate to new, or diverge onto, different platforms, you can easily upgrade without losing the functionality of your touchscreen.

 

CommBox touchscreens are a premium offering and are built to a much higher grade than most offerings into the education markets. This is demonstratable and all starts with the raw LCD component inside. At CommBox we use A Grade commercial LCD from LG. This is rated and warranted for 24/7 use and is much brighter than most touchscreens. From there we continue to use highest grade components, including 1mm object recognition sensors and premium anti-glare 4mm toughened glass (CommBox Glide). The CommBox we are offering is our latest V3 and our failure rate currently sits under 0.15%.

Here is a quick FAQ to help you to get touch working when you are using eShare on a Mac.eShare is the screensharing application that is loaded onto the CommBox Classic and Display v4 screens. If you screenshare via eShare you can control your laptop from the screen. This means that the touch on the screen can be used to open and close apps, write and essentially do everything you can with your laptop.In order to screenshare your Macbook you need to install eShare onto your Macbook.Click here to download the app.When you install the eShare app you need to give permission for the app to control your screen. If you don’t give permission you will be able to project your screen onto the Classic screen but you won’t be able to control the laptop from the screen with touch.You can enable it after eShare has been installed by going to:System Preferences > Security & Privacy > Accessibility > tick checkbox next to Eshare

If the checkbox is greyed out, please click on the lock in the lower right corner of the System Preferences window – the system will then ask for your password and once you enter it, the checkbox should become active and allow ticking

Once the permission is enabled you will be able to control the laptop from the Classic Interactive screen.

Up to 4 users at once can connect to the built in Eshare or Screenshare Pro software
Please refer to our guide ‘Keep your screen germ free‘ for instructions and a video on the best practices to keeping your equipment clean.
Yes, through the use of the addon CommBox OPS PC . you can connect your Bluetooth devices.
No, CommBox does offer a premium quality VC KIt, included in this kit is a 10x optical zoom PTZ Camera and wireless speaker/microphone, perfect for your meeting room or huddle space.
Yes, CommBox allows users to upload and install APK files directly to the android system of the CommBox. When using Windows through the addon OPS PC users have the same freedom to install all the necessary applications as they would for their own PC.
With the proper care your CommBox touchscreen has a significant ROI compared to other technologies. There are CommBox touchscreens still going strong 9+ years later.
Yes, CommBox is software and hardware agnostic, users have the freedom to run their choice of video conference software as well as the equipment to broadcast the video and audio from their meeting room or huddle space. Users can even install Zoom, Teams and other video conference software at once, ready to participate in any style of meeting at anytime.
Yes, Part of the CommBox experience is to ensure our customers have the basic training they require to collaborate, communicate and connect. Training options include; on board video resources, documents, live webinar events or group video / in person training for your organisation.
CommBox supports all interactive touchscreens and displays with a true 5 year on-site warranty. CommBox has National support engineers with the capabilities to troubleshoot and resolve most issues on-site without the need to send your screen away, the team will even take it off the wall for you.
Yes, Extending Microsoft’s vision for digital writing on a PC. CommBox touchscreens enable the use of Windows Ink across the Microsoft product suite.
Yes, CommBox offer national installation services. Installation costs vary and are based on conducting a site survey.

TECHNICAL INFORMATION

Product specifications can be found on the SPECS tab on each product page. If you require information not listed under this tab please feel free to contact us directly through the contact page or call us on 02 9975 6001.

If the touch is out of synch on your touchscreen it is not recommended you attempt to re-calibrate it yourself. Instead you can perform these simple checks.

  1. Check the connected laptop or device is outputting 16:9 display ratio
  2. Check the touch cable is connected to the correct input
  3. Check the touch cable being used is not damaged by testing the touch with a different cable

If you have tried all these and are still experiencing issues with you touch, please contact our support team on 02 9975 6001 or lodge a case through our website and a member of our team will be in contact

If you receive a CommBox product which arrives broken, report the issue immediately to your reseller, providing photos.

If you suspect a fault with any CommBox product you can lodge a case online. If the case is lodged before 3pm on a business day, you will receive a return call the same day to diagnose the issue remotely or arrange a site visit if necessary. Alternatively you can contact CommBox Support direct on 02 9975 6001 and lodge a case with our Australian based support team.

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