Some of our most asked questions

CommBox FAQs

If you still can not find the answer you are looking for, please reach out to our team via the contact page.

PRODUCT INFORMATION

CommBox is an Australian designer and manufacturer since 1976. We have manufacturing lines in Korea, China and (proudly) here in Australia. Our small touchscreens (4” & 6”), control processors and the majority of our metalwork (trolleys etc) is manufactured here in Australia – which we then export to SE Asia (again something we are very proud of).

In-stock product generally dispatch next working day, for orders placed before 1pm the previous working day. Delivery times can then vary based on delivery suburb.

For firm ETAs and delivery schedules please contact your reseller. If you have specific delivery requirements such as a required date, delivering to a particular room or upstairs please discuss these needs in full with your reseller prior to placing your order.

Yes! CommBox touchscreens are platform independent, meaning they support multiple operating systems (Windows, Mac, Linux & Chrome).

For schools this is an excellent feature due to the prevalence of BYOD (bring your own device) programs and diverse ICT needs amongst schools. Additionally, as computers become end of life, you can easily upgrade without losing the functionality of your touchscreen.

For business, this feature means whether your next appointment walks in with a Mac Book Pro, a Surface or a Laptop, they can seamlessly connect and present on your Touchscreen. Additionally, as computers become end of life or companies migrate to new, or diverge onto, different platforms, you can easily upgrade without losing the functionality of your touchscreen.

 

CommBox touchscreens are a premium offering and are built to a much higher grade than most offerings into the education markets. This is demonstratable and all starts with the raw LCD component inside. At CommBox we use A Grade commercial LCD from LG. This is rated and warranted for 24/7 use and is much brighter than most touchscreens. From there we continue to use highest grade components, including 1mm object recognition sensors and premium anti-glare 4mm toughened glass (CommBox Glide). The CommBox we are offering is our latest V3 and our failure rate currently sits under 0.15%.

TECHNICAL INFORMATION

Product specifications can be found on the SPECS tab on each product page. If you require information not listed under this tab please feel free to contact us directly through the contact page or call us on 02 9975 6001.

If the touch is out of synch on your touchscreen it is not recommended you attempt to re-calibrate it yourself. Instead you can perform these simple checks.

  1. Check the connected laptop or device is outputting 16:9 display ratio
  2. Check the touch cable is connected to the correct input
  3. Check the touch cable being used is not damaged by testing the touch with a different cable

If you have tried all these and are still experiencing issues with you touch, please contact our support team on 02 9975 6001 or lodge a case through our website and a member of our team will be in contact

If you receive a CommBox product which arrives broken, report the issue immediately to your reseller, providing photos.

If you suspect a fault with any CommBox product you can lodge a case online. If the case is lodged before 3pm on a business day, you will receive a return call the same day to diagnose the issue remotely or arrange a site visit if necessary. Alternatively you can contact CommBox Support direct on 02 9975 6001 and lodge a case with our Australian based support team.