Log a Case

True Onsite Warranty

Our local team will take care of the process, start to finish.

Remote Assistance

For many issues, our team can support you remotely.

Same Day Response

Monday to Friday if submitted before 3PM.

National Support

We have skilled technicians across the country.

Log a Case 001

Onsite Warranty Info

If no warranty fault is found, there is a service charge for the call-out & testing. We recommend that you read the operating instructions, and in particular the troubleshooting section of the Operating Instructions, before you make a Warranty service call or complete the trouble shooting downloads below.

Trouble Shooting an Interactive Touchscreen’s:

display     |    remote     |    touch     |     audio

All onsite warranties are a hardware warranty only. Software, configuration, settings, software or data corruption, loss of data, etc, are not covered. For a full list on items not covered by the CommBox warranty please see below:


• Damage caused by people, animals, or vermin
• Damage caused by any environmental factors
• Damage caused by power spikes or lightning
• Damage caused by any unreasonable level of usage

• Backing-up or recovering data
• Software & parts compatibility
• Network & Internet connectivity
• Settings or configuration

• Additional components added after retail sale of product
• Any external or removable media, peripherals, or batteries
• Software & data

• Damage caused by purposes or manner not intended for this product’s type or specification
• Products of type or cost not covered by the warranty purchased

Create a new support case via the form below

For Interactive Support call 02 9975 6001 and log your case. Alternately you can log your case by filling out the form below.

Fill out my online form.