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Our support team can remotely assist you with troubleshooting via our remote support application.

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Technology is for everyone.

It should be easy and intuitive and CommBox build this belief into every product design.
However, sometimes things don’t go to plan, and when that happens its reassuring to know you can get the support you need from our friendly & knowledgable Australian-based support team.

Employed By Trained By Experts In CommBox

Forget frustrating phone calls, where the person meant to be assisting has less of a clue than you.

Our support team make things easy. Whether the support you require is remote or requires a site visit…

It’s as easy as one, two, three…

LOG A SUPPORT TICKET
Log a case through our simple online portal or by contacting our office directly between 8:30am and 5pm Monday – Friday on 02 9975 6001
SAME DAY RESPONSSE
Speak to a member of our Australia based support team right away, or have them contact you within the same day for cases logged online before 3pm
ONSITE SERVICE
If we can’t resolve the issue remotely, our technicians will schedule an on-site service and solve your issue locally.

Our customer’s experience…

Brodie was polite, courteous and very professional in resolving my issue and also issues in the past. Nothing was a problem to Brodie, his communication skills on site for repairs and in written correspondence were exceptional. He’s a great asset to Commbox.

Paul Brown, IT | Warrawong High School

FAQ

Browse the complete library of knowledge articles here

Where can I find product specifications?

Product specifications can be found on the SPECS tab on each product page. If you require information not listed under this tab please feel free to contact our sales team directly or call us on 02 9975 6001.

How do I recalibrate my touchscreen?

If the touch is out of synch on your touchscreen, it is not recommended you attempt to re-calibrate it yourself. Instead you can perform these simple checks.

Check the connected laptop or device is outputting 16:9 display ratio
Check the touch cable is connected to the correct input
Check the touch cable being used is not damaged by testing the touch with a different cable

If you have tried all these and are still experiencing issues with you touch, please contact our support team on 02 9975 6001 or create a ticket through our Support Portal and a member of our support team will be in contact to assist you promptly.

What should I do if I receive a damaged or wrong product?

If you receive a CommBox product which arrives broken, report the issue immediately to your reseller, providing photos.

If you suspect a fault with any CommBox product you can create a ticket. If the case is lodged before 3pm on a business day, you will receive a return call the same day to diagnose the issue remotely or arrange a site visit if necessary. Alternatively you can contact CommBox Support direct on 02 9975 6001 and lodge a case with our Australian based support team.

Where are CommBox products made?

CommBox is an Australian designer and manufacturer since 1976. We have manufacturing lines in Korea, China and (proudly) here in Australia. Our small touchscreens (4” & 6”), control processors and the majority of our metalwork (trolleys etc) is manufactured here in Australia – which we then export to SE Asia (again something we are very proud of).

How long will delivery take?

In-stock products generally dispatch next working day, for orders placed before 1pm. Delivery times can then vary based on delivery location.

For firm ETAs and delivery schedules please contact your reseller. If you have specific delivery requirements such as a required date, delivering to a particular room or upstairs please discuss these needs in full with your reseller prior to placing your order.

Are CommBox Touchscreens compatible with Mac?

Yes! CommBox touchscreens are platform independent, meaning they support multiple operating systems (Windows, Mac, Linux & Chrome).

For schools this is an excellent feature due to the prevalence of BYOD (bring your own device) programs and diverse ICT needs amongst schools. Additionally, as computers become end of life, you can easily upgrade without losing the functionality of your touchscreen.

For business, this feature means whether your next appointment walks in with a Mac Book Pro, a Surface or a Laptop, they can seamlessly connect and present on your Touchscreen. Additionally, as computers become end of life or companies migrate to new, or diverge onto, different platforms, you can easily upgrade without losing the functionality of your touchscreen.

What makes CommBox touchscreens different?

CommBox touchscreens are a premium offering and are built to a much higher grade than most offerings into the education markets. This is demonstrable and all starts with the raw LCD component inside. At CommBox we use A Grade commercial LCD from LG. This is rated and warranted for 24/7 use and is much brighter than most touchscreens. From there we continue to use highest grade components, including 1mm object recognition sensors and premium anti-glare 4mm toughened glass (CommBox Glide). The CommBox we are offering is our latest V3 and our failure rate currently sits under 0.15%.

For a more indepth overview of what makes our touchscreens different you can find everything you need on our product pages or speak to a member of our team.

How do I get touch to work via Eshare on a Mac?

Here is a quick FAQ to help you to get touch working when you are using eShare on a Mac.eShare is the screensharing application that is loaded onto the CommBox Classic and Display v4 screens. If you screenshare via eShare you can control your laptop from the screen. This means that the touch on the screen can be used to open and close apps, write and essentially do everything you can with your laptop.In order to screenshare your Macbook you need to install eShare onto your Macbook.Click here to download the app.When you install the eShare app you need to give permission for the app to control your screen. If you don’t give permission you will be able to project your screen onto the Classic screen but you won’t be able to control the laptop from the screen with touch.You can enable it after eShare has been installed by going to:System Preferences > Security & Privacy > Accessibility > tick checkbox next to Eshare

If the checkbox is greyed out, please click on the lock in the lower right corner of the System Preferences window – the system will then ask for your password and once you enter it, the checkbox should become active and allow ticking

Once the permission is enabled you will be able to control the laptop from the Classic Interactive screen.

How many devices can I connect via the built-in screensharing software on a CommBox touchscreenn?

Up to 4 users at once can connect to the built in Eshare or Screenshare Pro software

Can I connect a Bluetooth speaker or microphone to my CommBox Touchscreen?

Yes, through the use of the addon CommBox OPS PC . you can connect your Bluetooth devices.

Do CommBox touchscreens have a built-in camera?

No, however CommBox does offer a premium quality VC Kit, included in this kit is a 10x optical zoom PTZ Camera and wireless speaker/microphone, perfect for your meeting room or huddle space.

Can I add my own software onto a CommBox touchscreen?

Yes, CommBox allows users to upload and install APK files directly to the android system of the CommBox. When using Windows through the addon OPS PC users have the same freedom to install all the necessary applications as they would for their own PC.

How long will my CommBox touchscreen last?

With the proper care your CommBox touchscreen has a significant ROI compared to other technologies. Not only do they come with 5 year ONSITE warranty, they have an estimated lifespan of 12+ years. Due to being hardware and software agnostic they are also capable of being updated as your technology changes so they truly are future proof.

Can I use both Zoom and Teams on my CommBox touchscreen?

Yes, CommBox is software and hardware agnostic, users have the freedom to run their choice of video conference software as well as the equipment to broadcast the video and audio from their meeting room or huddle space. Users can even install Zoom, Teams and other video conference software at once, ready to participate in any style of meeting at anytime.

Can I get CommBox training?

Yes, part of the CommBox experience is to ensure our customers have the basic training they require to collaborate, communicate and connect. Training options include; on board video resources, documents, live webinar events or group video / in person training for your organisation. To discuss your training needs please contact our team.

What sort of warranty does CommBox products come with?

CommBox supports all interactive touchscreens and displays with a true 5 year on-site warranty. CommBox has national support engineers with the capabilities to troubleshoot and resolve most issues on-site without the need to send your screen away, the team will even take it off the wall for you.

Does CommBox Touchscreens work with Windows?

Yes! In fact, extending Microsoft’s vision for digital writing on a PC, CommBox touchscreens enable the use of Windows Ink across the Microsoft product suite without having to first select the inking tool!

Does CommBox offer installation?

Yes, CommBox offer national installation services. Installation costs vary and are based on conducting a site survey.

While your waiting…

Why not check out these simple troubleshooting video tutorials on common and easily resolved reasons your CommBox might not be working the way its designed to.

TroubleShooting Touch

TroubleShooting Display

TroubleShooting Audio

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Real Support. When You Need It

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Technology is for everyone.

Employed By Trained By Experts In CommBox

Forget frustrating phone calls, where the person meant to be assisting has less of a clue than you.

It’s as easy as one, two, three…

LOG A SUPPORT TICKET

SAME DAY RESPONSSE

ONSITE SERVICE

Our customer’s experience…

FAQ

While your waiting…

TroubleShooting Touch

TroubleShooting Display

TroubleShooting Audio

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